In the event of a medical emergency, secure information is vital
Our mobile app allows all rescuers to clearly communicate over 250 situation- and symptom-related questions and informational comments. Patients and bystanders can be specifically addressed in many languages and dialects.
The ability to communicate and feel understood provides security
Procedural explanations and calming words in the patient's mother tongue make it possible to de-escalate tense situations and help ensure that people in need can be treated safely and quickly.
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Developed for Emergency Services02
Developed for Emergency Services
Emergency service providers depend on requesting information from patients, relatives or bystanders in dialogue. Rescue.app secures this pivotal link in the rescue chain when the language skills of those involved aren't sufficient.
Rescue.app's more than 250 questions and informational comments in 16 languages have been developed with rescue services in mind. Content is sorted and categorised according to technical aspects, such as urgency and frequency, and can therefore be accessed in a matter of seconds.
Questions about patients and information about treatment can also be directed to third parties, for example to parents. Child-friendly formulations, also for age and sex-specific complaints, are available.
The app-supported conversation log is recorded anonymously and can be viewed in a SAMPLER overview with all of the patient's responses.
The application's content and structure were developed as part of a medical study in close cooperation with the University Medical Center Göttingen and the Malteser Hilfsdienst emergency service of Lower Saxony.
Thanks to these partnerships, Rescue.app's content has been developed with the help of numerous workshops and task forces of all experience levels. In doing so, the application's content reflects the needs and experience of rescuers in everyday operations, whose needs extend beyond the taking of medical histories.
The second study, which will run until 2021, monitors the app's impact on emergency service work and personnel. Initial reports already show that by improving communication with non-German-speaking patients, the app has a de-escalating effect in emergency situations.
Ready for Action in 18 Languages04
Ready for Action in 18 Languages
In order for foreign language answers not to be misunderstood, the app’s questions are formulated so that respondents can answer with ‘yes’ and ‘no’ gestures or by pointing. We’ve also thought of patients with restricted mobility who can only communicate by blinking.
All content and translations take into account the age and sex of the patient. This ensures that the right person feels addressed in every situation, regardless of language.
In order to have a calming effect, all texts have been spoken by native speakers. The clearly understandable audio also allows communication from the foot of a stretcher or from the passenger seat in the ambulance.
A text display can be used in addition to or instead of the audio output. This is useful if a patient cannot hear well or at all or because you want to ask personal questions in private despite the presence of third parties.
The app offers targeted support even in difficult cases. This is helpful when dealing with aggressive people or when there is suspicion of domestic violence, child abuse or suicide situations - when misunderstandings can be particularly dangerous for rescuers themselves.
The aidminutes Rescue.app currently contains over 250 professionally-categorised questions, reassurances and informational statements in 18 languages and dialects, which can be accessed in an emergency in a matter of seconds.